Why am I being charged if using MarketSpace is free?
The Basic version of MarketSpace is free to use, which includes unlimited lead uploads, CRM, communications platform, and sales incentive debit cards. However, when $5000+ per month is generated in proposals (purchasing or downloading leads), the Silver package user fee is triggered. Please contact us at 704-926-2013 for all package pricing.
How do I create an exchange partner on MarketSpace?
Locate the person with whom you would like to do business and invite him/her onto MarketSpace, if he/she is not already on the platform. Then go to Relationship Manager on the MarketSpace tool bar (left side of webpage) and upload your exchange document(s) (agreement(s) to exchange leads). If you don’t have an exchange agreement, you can become exchange partners just by being a MarketSpace subscriber.
How can I be assured that my exchange partner will not steal my customers?
You should select partners that we call ‘business compliments’. These are exchange partners who do not sell the same products and/or services that you sell. MarketSpace users are expressly prohibited from usurping, selling or engaging in any behaviors that result in the failure or hindrance of another customer’s sales. Any violation of this regulation will result in the perpetrator having all MarketSpace system privileges terminated.
Do you charge for the MarketSpace CRM?
No, the CRM is free to use. You may also use it as your free customer relationship management system.
Can clients schedule appointments on my MarketSpace calendar?
No, currently appointments cannot be scheduled. However, the ability to schedule appointments directly on your MarketSpace calendar will be available soon and will be announced at that time.
Does MarketSpace charge a fee to use the communication tools (i.e. chat, instant message, email, and calendar)?
No, the Basic version of MarketSpace is free and the communication tools are included.
Does MarketSpace charge a fee to use debit cards?
MarketSpace does not charge a fee, but our payment provider does charge a nominal fee to load the cards. Please contact MarketSpace at 704-926-2013 for more information on debit card fees.
Does MarketSpace offer an enterprise package for businesses?
MarketSpace offers businesses the following enterprise packages: Silver, Gold and Platinum. We also offer a Basic plan that allows free access to the platform. Please contact us at 704-926-2013 for enterprise package pricing or go to www.marketspaceusa.com for subscription details.
Does MarketSpace charge per user?
Yes. The MarketSpace license covers only one user per subscription. Please contact us at 704-926-2013 for additional user rates.